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Service Status

During all major incidents we keep our Service Status page updated regularly. You can also find out when planned maintenance is scheduled for your services.

Please see below status icon to see more details or any updates and check frequently for updates. You will find a full explanation of each status.

Please feel free to contact our team with any concerns or technical issues you are having on 0333 301 2121 .

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Current Issues

  • MDM Error – Server Updates, Est Time: 2 hours, Effects: Slow response time

Parts of the UK experienced severe weather last week, including extensive lightning strikes and heavy rain, commencing on Friday 16 September 2016.

This has caused serious impacts to telephone and broadband infrastructure, with damage both above and below ground. We’re taking steps, including directing additional engineers into these areas and working with our partners to bring the position back to normal as quickly as we possibly can.

We’ll continue to monitor the situation and update as soon as service can be restored to the levels expected by our valued customers.

Date reported: 16th September, 00:00

Latest Updates

  • We’re seeing a number of problems with our Broadband, Talk and Fibre services across the UK due to recent adverse weather conditions. Our engineers have restored service to the majority of the customers affected, however, some may still be experiencing issues. We have the right teams working hard to restore your service as soon as possible.  Please continue to explore our hints and tips throughout the Sky Help and Support pages. Should you not find the help you need please contact us.

    Update: 20th September, 11:16

  • Email Spam – Server Issues Ressolved
  • Hosting Maintanence – Server Updates, Est Time: 2 hours, Effects: Slow response time
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